FAQ
Frequently asked questions
What do I receive when I buy an itinerary?
You receive the full day-by-day itinerary, with real accommodation, restaurant and activity recommendations, transport guidance, a detailed budget and practical tips. As soon as payment completes, you automatically get an email with the downloadable PDF and access to your private trip page, where you can browse the whole itinerary online.
Is the itinerary a PDF?
The PDF is one part of the product, not all of it. Every itinerary also lives on a private digital page, easy to browse from your phone, with each day expandable and all the information organized. That page also includes an interactive Google Maps map with the itinerary's places.
Do I get access to Google Maps?
Yes. After purchase, each itinerary's private digital page includes an interactive Google Maps map of the trip's places, grouped by type, that you can open from your phone. The itinerary also explains how to reach each place.
Can I use it offline?
The PDF can be viewed offline. The digital version of the itinerary will require a connection, though we're considering offline options for the future.
Can I access it on my phone?
Yes. Both the PDF and your private digital trip page are designed to be read comfortably from your phone while travelling.
Are flights included?
No. Across the Blue sells itineraries and trip planning, not flight tickets. Each itinerary's estimated budget states whether it includes a flight estimate or not.
Do you book hotels for me?
We don't book on your behalf. We give you real accommodation recommendations by area and budget so you can book directly.
Are you a travel agency?
No, not yet. Across the Blue is currently an informational trip-planning product, not a traditional travel agency.
What happens if prices change?
Prices and practical details (accommodation, transport, activities) can change over time. We distinguish between information we experienced and verified on the trip and information worth verifying before you travel, and we update content when needed.
Can I get a refund?
Because this is digital content delivered immediately, purchases are subject to an exception to the EU consumer right of withdrawal — explained in detail in our Refund Policy.
Do itineraries get updated?
That's the plan: keep information that can change (prices, hours, availability) up to date as we verify it.
Can I customize an itinerary?
Not yet, but it's one of the features we most want to build: a future "Build Your Perfect Trip" that recommends the itinerary that best matches your destination, duration, budget and travel style.